Frequently Asked Questions
Is the Envelope you send freepost?
Yes it's absolutely free, all you have to do is to request a secure and insured envelope and we will be happy to pop one in the post for you.
Is the envelope insured if it gets lost in the post?
Yes, all our envelopes are insured to give you peace of mind and are insured to a maximum of £500 and sent by special delivery. If you believe your gold may exceed £500 in value, please arrange for any additional insurance and we will be happy to reimburse this additional cost on settlement. Please ask at your local Post Office for further assistance and please ensure you include a copy receipt so we can fully reimburse you.
How fast will I get my money?
Our aim is to process your payment within 24 hours of receipt. Please be conscious that you will have to allow 2-3 business days for your secure envelope to reach us.
What if I am not satisfied with the payment you offer?
We are very confident that you will be happy with the payment we will offer you, however, if you would prefer us to return your gold, please return the payment cheque within 7 days of the issue date and we will be happy to return your gold. Please also refer to our terms and conditions for more information.
How do I know my gold is real gold?
If you are unsure if your goods are "real" gold, please send them in and on receipt, our trained professionals will evaluate your goods and offer payment if applicable.
How much will you pay me for my gold?
Gold prices fluctuate on a daily basis, however we are confident we will offer you the best price available. Your payment will be dependant on the purity and weight of your gold
How will I know if you receive my envelope/gold?
We aim to process your payment within 24 hours of receipt and you will receive
Why choose our company?
Cash Your Gold Today are an established local company operating in the Gold bullion marketplace, we offer our clients a fast efficient totally risk free local service.
Do we buy broken jewellery?
Yes we buy any items of jewellery whether it is intact or not.
Does selling your jewellery to us incur any fees of charges?
No not at all our service is completely free and free from any hidden charges whatsoever.
What method of payment do you use to pay for my gold?
We can send your Gold payment in one of three ways, CASH, SAMEDAY BANK TRANSFER or CHEQUE whichever best suits your needs.
How can i contact you?
You may speak to one of your customer advisers 7 days a week on freephone 0800 69 44 666 or if you prefer contact us via email on customerservices@cashyourgoldtoday.co.uk
What if my jewellery is a mixture of different carats?
Each individual item of jewellery will be scientifically tested using the latest state of the art testing equipment to ensure we offer our customers the very best price possible.
| Is the Envelope you send freepost | Yes it's absolutely free, all you have to do is to request a secure and insured envelope and we will be happy to pop one in the post for you. |
| Is the envelope insured if it gets lost in the post | Yes, all our envelopes are insured to give you peace of mind and are insured to a maximum of £500 and sent by special delivery. If you believe your gold may exceed £500 in value, please arrange for any additional insurance and we will be happy to reimburse this additional cost on settlement. Please ask at your local Post Office for further assistance and please ensure you include a copy receipt so we can fully reimburse you. |
| What can I do if my gold will not fit in the supplied envelope | If all your gold will not fit into our secure and insured envelope, you may package your gold using your own box and envelope and post it to the address below: Address Address Address For your peace of mind, please ensure you arrange sufficient insurance and enclose a copy of any receipts for this expense. We will be more than happy to reimburse this cost on settlement. |
| How fast will I get my money | Our aim is to process your payment within 24 hours of receipt. Please be conscious that you will have to allow 2-3 business days for your secure envelope to reach us. |
| What if I am not satisfied with the payment you offer | We are very confident that you will be happy with the payment we will offer you, however, if you would prefer us to return your gold, please return the payment cheque within 7 days of the issue date and we will be happy to return your gold. Please also refer to our terms and conditions for more information. |
| How do I know my gold is real gold | If you are unsure if your goods are "real" gold, please send them in and on receipt, our trained professionals will evaluate your goods and offer payment if applicable. |
| How much will you pay me for my gold | Gold prices fluctuate on a daily basis, however we are confident we will offer you the best price available. Your payment will be dependant on the purity and weight of your gold |
| How will I know if you receive my envelope/gold | We aim to process your payment within 24 hours of receipt and you will receive |
